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EDUCATION
TEXAS WOMAN’S UNIVERSITY, Denton, TX – 4.0 GPA
Master of Library Science – Anticipated December 2015
UNIVERSITY OF ARKANSAS LITTLE ROCK, Little Rock, AR – 4.0 GPA
M.Ed. Adult Education – May 2011.
WESTMINSTER COLLEGE, Salt Lake City, UT – 3.6 GPA
Bachelor of Science in General Business –January 2007.
RELEVANT WORK EXPERIENCE
SALT LAKE COUNTY LIBRARY SYSTEM – DRAPER BRANCH
Customer Service Specialist – Library Clerk for the Circulation Department
DRAPER BRANCH
February 2013- December 2013
FLOATING SUBSTITUTE – VARIOUS BRANCHES AROUND SYSTEM
December 2013-present
• Provided information at the main desk, both in-person and on the phone.
• Planned morale boosting activities for staff to enjoy.
• Sorted incoming books into their appropriate sections for re-shelving.
• Resolved customer account issues with patience and courtesy.
• Negotiated repayment plans with patrons for outstanding fines in order to reach a mutually beneficial situation.
• Located and retrieved misplaced or lost materials through diligence and assurance of proper organization.
• Educated patrons about upcoming library events and how they might be able to participate
• Trained patrons on how to operate library equipment and to troubleshoot basic equipment malfunctions.
• Provided new patrons with information about the library, including borrowing policies
• Assisted patrons in finding the library materials they were looking for, as well as recommending related items they might be interested in.
• Used troubleshooting and maintained specialized software (Horizon and Polaris) for patron records.
• Assisted other co-workers in learning or working with various library-specific software programs.
CENTRAL ARKANSAS LIBRARY SYSTEM – MAIN BRANCH
Library Assistant II – Outreach for the Reference Department
October 2011 – February 2013
• Answered incoming calls for the Main library and provided informational and directory assistance.
• Assisted patrons in renewing library materials and updating library cards using Millennium.
• Helped patrons in investigating and resolving issues with their library card account.
• Provided reference services to library patrons, including in-depth research into a query.
• Assisted the public in locating and interpreting reference and information sources.
• Instructed and assisted the public in the use of online catalogs, computers, indexes, and other tools.
• Provided offsite outreach activities for the Reference department to underserved classes of patrons.
• Promoted Reference department programs, services, and resources via social media networks.
• Provided assistance at public service desks in Reference, Periodicals, and the computer lab.
• Received, researched, and processed photocopy requests from patrons needing obituaries.
• Processed and checked in newspapers for the Main Library.
• Assisted patrons with downloadable library lending, providing instruction on supported devices.
• Provided one-on-one instructional assistance for patrons requiring intensive assistance with researching or using the computer.
• Aided patrons in locating articles on microfilm and using microfiche machines.
• Opened and closed public service desks, which included counting and securing daily till money.
• Conducted library orientation tours.
• Answered reference questions submitted via mail or the Ask-a-Librarian service.
• Produced thematic literature and bookmarks for the Main Library.
• Reviewed and made recommendations for additions to the Reference collection.